Terms & Conditions

By using the JUST ONE MORE store and making a purchase, you accept these Terms and Conditions.

Identification

JUST ONE MORE — European womenswear brand, based in Portugal.
Contact: hello@thejustonemore.com

Products and Availability

We work with limited editions and small stock. Availability may change without prior notice. If there is a stock error after an order has been confirmed, we will contact you immediately and issue a full refund.

Product images are representative. Slight variations in colour and texture may occur depending on the device used. Composition details are provided based on information from our suppliers.

Prices and Taxes

The prices shown in the store are the selling prices that apply to the items at the time of purchase. Sales are taxed according to JUST ONE MORE's tax status in Portugal at the time. Applicable shipping costs are shown at checkout. For orders to the United States, customs duties and import taxes are calculated and charged at checkout, before payment. For other destinations outside the European Union, if checkout does not show these charges, customs duties, import taxes, local VAT/taxes or administrative costs required by the destination country or the carrier may apply. The valid item price is always the one shown when you complete your purchase.

Orders and Payment

An order is confirmed once payment is approved. We accept credit/debit cards, MB Way, Multibanco, Apple Pay, Google Pay and PayPal. All transactions are processed in a secure environment (SSL/TLS) by PCI DSS-certified processors.

Shipping and Delivery

Orders are dispatched from Portugal. Times, costs and conditions by country are detailed in Shipping & Delivery Times. Delivery times are estimates and may be affected by external factors beyond our control.

Brazil: for orders containing goods, a valid CPF (individuals) or CNPJ (companies) must be provided at checkout for customs clearance. Incorrect or missing details may prevent shipment, cause the parcel to be returned or require cancellation and a new order.

United States: customs duties and import taxes are calculated and charged at checkout, on a separate line, before payment. JUST ONE MORE files the customs declaration and pays these amounts directly to US customs, so no additional payment is requested on delivery. Customs clearance is included in the shipping cost.

For other destinations outside the European Union, any customs duties, local taxes and import fees are the recipient's responsibility, unless expressly stated otherwise.

Right of Withdrawal

Under European Directive 2011/83/EU and Portuguese Decree-Law no. 24/2014, you have 14 days from receipt of your order to exercise your right of withdrawal without giving a reason. JUST ONE MORE extends this same 14-day period to all customers, whatever the destination country — including the United States, Canada and Brazil — as a voluntary commitment by the brand, even where local law does not require a minimum period. It applies to all orders, including those placed before this update, always counted from the receipt of each order. Contact us at hello@thejustonemore.com. Once confirmed, you have 14 days to return the item, paying the return shipping costs (except for a faulty product or an error on our part). The refund is made to the original payment method within 14 days of receiving the return.

Exceptions to the right of withdrawal: earrings and piercings (for hygiene reasons, under Art. 17(1)(e) of Directive 2011/83/EU), pieces with signs of wear, and pieces personalised at the customer's request.

Accessories and Jewellery

Necklaces, bracelets, scarves, belts and bags are subject to the general returns policy. Earrings, piercings and accessories in direct contact with the skin which, by their nature, cannot be resold after use are excluded from the right of withdrawal under applicable European law, except in the case of a proven defect.

Exchanges and Returns

See the Exchanges & Returns Policy for all the details.

Legal Guarantees

All products are covered by the legal guarantee of conformity under Decree-Law no. 84/2021 (2 years from delivery). In the event of a defect, you are entitled to repair, replacement, a price reduction or termination of the contract.

Liability

JUST ONE MORE is not liable for delays caused by carriers, force majeure, or indirect damage resulting from the use of the products. Our liability is limited to the value of the order concerned.

Intellectual Property

All content in this store — images, texts, trademarks and visual identity — is protected by copyright and registered trademarks. Reproduction or commercial use without express written authorisation is prohibited.

Dispute Resolution

For alternative dispute resolution: Lisbon Consumer Conflict Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa) or the European ODR Platform: ec.europa.eu/consumers/odr.

Governing Law

These Terms are governed by Portuguese law. Disputes will be submitted to the Portuguese courts, without prejudice to the consumer's right to the courts of their place of residence.

Last revised: October 2026