Frequently Asked Questions

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Have a question about sizing, fabric or delivery? Send us a message before you buy.

Orders

How long will my order take to arrive?
It depends on the destination. Typical estimates in working days, after dispatch:

Mainland Portugal: 2 to 4 days
Azores & Madeira: 5 to 9 days
Spain: 3 to 6 days
European Union: 6 to 12 days
United Kingdom, Norway, Switzerland: 7 to 14 days
North America & Brazil: 12 to 25 days
Asia-Pacific & Middle East: 12 to 25 days

See Shipping & Delivery Times for the full table of costs and details.

Why do you ask for my phone number at checkout?
We use the number provided for matters related to your order and share it with the carrier when needed for delivery. Providing a phone number at checkout does not subscribe you to marketing. Promotions by SMS or WhatsApp and feedback requests by message will only be sent with your permission for that purpose; you can withdraw that permission at any time. See our Privacy Policy.

Which countries do you ship to?
We currently have shipping configured for 44 destinations, including Portugal, Spain, European Union countries, the United Kingdom, Norway, Switzerland, the United States, Canada, Brazil and selected destinations in Asia-Pacific and the Middle East. See the full country list in our International Shipping & Shopping Guide.

Can I change or cancel my order?
Yes, provided it has not been dispatched. Message us on WhatsApp or email support@thejustonemore.com as soon as possible, with your order number.

Will I receive a dispatch confirmation?
Yes. Once your order is dispatched, you will receive an email with the tracking number. Tracking becomes active 24 to 48 hours after dispatch.

Are there customs or import charges?
Destinations outside the European Union may be subject to customs duties, import taxes, local VAT/taxes or administrative fees. The procedure varies by country and shipping service. For the United States, certain formalities and charges may need to be completed before dispatch; other services may collect them at the destination. For other destinations, local charges are the customer's responsibility unless expressly stated otherwise.

Do I need a CPF/CNPJ to receive an order in Brazil?
Yes. Shipments containing goods to Brazil require a valid CPF for individuals or valid CNPJ for businesses, provided at checkout for customs clearance. Missing or incorrect details may cause delays, retention or return of the parcel and may require cancellation and a new order.

Payment

Which payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex), MB Way, Multibanco, Apple Pay, Google Pay, PayPal and Klarna.

Is payment secure?
Yes. Transactions are processed in an SSL/TLS-encrypted environment by PCI DSS-certified processors. We do not store card details.

Sizes and Pieces

How do I know my size?
Check our Size Guide and the fit notes in the item description. If you are unsure, ask us on WhatsApp — we can measure your chosen size before you buy.

Can you measure the piece before I buy?
Yes. We have the pieces with us. Ask for measurements on WhatsApp, including the item, colour and size. We can check the waist, hips, rise, inseam and leg opening, as applicable to the item.

What is a one-of-a-kind piece?
These are very limited-edition pieces, usually from independent brands or handmade, of which we have only one unit. Once it sells out, it will not be restocked.

Are the fabrics described accurately?
Yes. Each product includes its composition and care instructions in the description. If you are allergic to a material, contact us before buying — we will be happy to confirm the details.

Accessories and Jewellery

Can accessories be returned?
Necklaces, bracelets, scarves, belts and bags follow the same returns policy as clothing. Earrings and piercings are not eligible for return or exchange for hygiene reasons and European regulatory compliance, except in the case of a proven defect.

Could the metals in the accessories cause allergies?
We state the composition of each accessory. If you are sensitive to nickel or other metals, check the description or contact us before buying.

Exchanges and Returns

Can I exchange or return?
Yes, you have 14 days from receipt, under European legislation. See our Exchanges & Returns Policy for full details.

Does returning cost anything?
Return postage is your responsibility, except in the case of a defect or an error on our part — in those cases we send a prepaid label.