Privacy policy
Privacy Policy
JUST ONE MORE values your privacy and handles your personal data with respect, transparency and responsibility. This Privacy Policy explains how we collect, use, retain and protect your information when you browse our store, create an account, make a purchase or contact us.
Data Controller
JUST ONE MORE — a European women's fashion brand based in Lisbon, Portugal.
Contact email for privacy matters:
Data We Collect
We may collect the following personal data:
Name;
Billing and delivery address;
Email address;
Phone number;
Data required to process your order;
Order and communication history;
Information related to returns, exchanges or customer support;
Browsing data, cookies and similar technologies.
Payment data is processed securely by external payment providers. JUST ONE MORE does not store full bank card details.
How We Use Your Data
We use your personal data to:
Process, confirm and deliver orders;
Issue tax documents and comply with legal obligations;
Communicate order status;
Provide customer support;
Manage exchanges, returns and refunds;
Improve the browsing and shopping experience;
Prevent fraud, abuse or misuse of the store;
Send marketing communications and newsletters, only with your consent;
Personalise ads and digital campaigns, only with your consent.
Legal Basis for Processing
We process your personal data on the following legal bases provided for in the GDPR:
Performance of a contract — to process orders, payments, deliveries, exchanges and returns;
Legal obligation — to comply with tax, accounting, legal and regulatory obligations;
Legitimate interest — to improve the service, keep the store secure, prevent fraud and respond to support requests;
Consent — for newsletters, marketing, analytics cookies, advertising cookies and remarketing.
You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Analytics, Advertising and Cookies
With your consent, managed through the banner or cookie settings, we may use tools such as:
Google Analytics 4 — traffic and browsing behaviour analysis;
Meta Pixel / Facebook Pixel — conversion tracking and remarketing;
TikTok Pixel — conversion tracking and remarketing;
Shopify Analytics — internal store performance analysis.
Essential cookies are necessary for the store to function. Analytics and marketing cookies are only used with your consent.
You can manage or withdraw consent at any time through the cookie settings available in the store.
Email Marketing and Newsletter
If you subscribe to our newsletter, we use your email to send JUST ONE MORE communications, including news, campaigns, launches and brand-related content.
You can unsubscribe at any time via the link in the footer of every email or by contacting us at:
Sharing Data with Third Parties
Your personal data is not sold.
We only share the strictly necessary data with entities that help us provide our services, namely:
Shopify Inc. — the store's e-commerce platform;
Carriers and logistics partners — for order delivery;
Payment processors — for secure payment processing;
Analytics and advertising tools — only with consent;
Technical and technology providers required for the store to operate;
Public, tax or judicial authorities — where required by law.
All third parties we work with must process data in accordance with applicable data protection legislation.
Your Rights Under the GDPR
You have the right to:
Access your personal data;
Correct inaccurate or incomplete data;
Request the deletion of your data, where applicable;
Request the restriction of processing;
Object to the processing of your data;
Request data portability;
Withdraw consent at any time;
Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at:
We will respond without undue delay and within the applicable legal period, generally within one month of receiving the request. Where the request is complex or there are multiple requests, this period may be extended under the GDPR, and you will be informed within the initial period.
If you believe your rights have not been respected, you may lodge a complaint with the Portuguese Data Protection Authority (CNPD):
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, as well as legal, tax and accounting obligations.
In general:
Order and billing data is kept for the legal period required to meet tax and accounting obligations;
Account data is kept while the account is active or until a deletion request, unless a legal obligation requires otherwise;
Customer support data is kept for as long as needed to resolve the request and protect legal rights;
Marketing data is kept until you withdraw consent or unsubscribe;
Data collected via cookies is kept according to the periods defined in the tools used and in the cookie settings.
Data Security
We adopt appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction.
The store uses SSL/TLS encryption in its communications. Payment data is processed by certified providers and is not stored by JUST ONE MORE.
International Transfers
Some of our technology service providers may process data outside the European Economic Area.
Where this happens, appropriate safeguards provided for in the GDPR are used, including Standard Contractual Clauses approved by the European Commission or other legally recognised mechanisms.
Minors
JUST ONE MORE does not knowingly collect personal data from minors without appropriate consent. The store is intended for users with the legal capacity to make online purchases.
Changes to This Policy
We may update this Privacy Policy whenever necessary, in particular to reflect legal, technical or operational changes.
Significant changes will be communicated through the appropriate channels.
Contact
For any questions about this Privacy Policy or the processing of your personal data, contact us at:
Last revised: July 2026.